Refund and Return Policy
Refund and Return Policy
At PurseLamp, customer satisfaction is our priority. Please review our refund and return policy to understand the conditions under which refunds or re-deliveries may be granted.
Eligibility for Refund or Re-Delivery
We offer refunds or re-delivery under the following circumstances:
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Incorrect Items: If we send the wrong goods, we will arrange for a replacement or refund.
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Lost Packages: If the package is not updated in the logistics system for more than 15 days, it will be considered lost, and we will issue a refund or re-send the order.
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Damaged Goods: If the package is signed for and found to be damaged within 3 days, we will offer a replacement or refund upon verification.
Non-Eligibility for Refund or Re-Delivery
We do not offer refunds or re-deliveries under the following situations:
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Change of Mind: If the customer does not like the product after receiving it, we do not provide refunds or replacements.
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Order Cancellation After Shipment: Once the goods have been shipped, the order cannot be cancelled or refunded.
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Delivery Issues Due to Incorrect Information: If the package arrives at the recipient's location but cannot be delivered due to an incorrect address or the recipient being unavailable, we are unable to process a refund or re-delivery.
How to Request a Refund or Re-Delivery
If your situation qualifies for a refund or re-delivery, please contact our customer service team @ purselamp@gmail.com within the specified time frame. Provide your order number, a detailed explanation of the issue, and supporting images if applicable.
We appreciate your understanding and support. If you have any questions, feel free to reach out to our customer service team.